and yes, W Virginia... I asked him what area code he lived in, I then told him he lives in an area where computers do not work properly and he should return it. He said he would. The store clerk I am sure had a good laugh at his expense.
I can relate. When I had Cox as my internet provider I would sometimes lose service so I would call their help line. There would be a message that says they were closed because it was after business hours and if I needed immediate assistance to please log on to their website. Umm I'm calling because I have no internet access. Cox is aptly named..I changed providers.