Its weird how this coincides with the steep decline in customer service, communication, problem solving, and all other services you used to get. I don't know if many of you have to deal with the state at all.. but every time I call IL on behalf of my brother , who is disabled, I get La Keisha, who can barely speak english, even though she was born here, and I basically have to do her job for her. Every time, different name same shit.
