Dear Jessica_,
I have heard receiving a letter is the equivalent of 10 people voicing their opinions. Thank you for your kind words. Thank you for being the voice of the people. While it may be difficult to interact with one who has been described as scary, I shall do my best to persevere.
While the matter is a subject of an investigation, I will direct any questions to the Counter Troll Squad.
Regards,
ghostofchurch