YES! You wind up talking to someone in Asia because that service is out sourced to save them money. Sometimes I can't understand the tech I wind up talking to. They have a game book that they follow to the letter.Ask you if your devices are plugged in and turned on. Then they tell you to unplug them anyway, count to 30 and plug them back in. They will send a refresh signal to your devices. If this doesn't work they will check on their end if service is disrupted in your area. If your problem still isn't fixed they will schedule an appointment for a tech to come to your home to see what they can find. Once that guy comes in your home and turns a screwdriver you will get a service charge. And the whole time they will lead you to believe that your equipment is the issue, not that their network sucks.