When I started my new job the ice machine never had ice and if it did, the ice would literally melt when you added water. I am the type of person where if my water is not ice cold (I need to see ice in there), it's like drinking bath water – YUK! I couldn't stand it so my husband bought me a YETI rambler - best present ever! I use it every day at work. Fill it up with water & ice in the morning from my home & it lasts the whole work day, into the evening and into the following morning - over 31 hours to be exact!