Lol! It's terrible! Usually when I go hairdressers, I NEVER come out with what I ask for, usually, if I ask for "just a trim" they don't seem to know what that means, I end up having to pay for "a whole new hairstyle!" Even though, I only ever wanted a trim...,:-( but finally, I have found one that did what I asked her do! So, her name is firmly imprinted in my head to ask for her the next time! Lol!