It's not always broken when they say it is. I know people who work at a McDonald's and they said that their bosses told them they can just say it's broken if they don't want to make the ice cream. The workers are probably just being lazy half the time they say that it's broken.
Then after this the other two people in the boardroom, representing the customers, say "Maybe we could also stop raising our prices to beyond the excessive levels they already are and start to actually lower them". Then Mcd's throws them out, then, after Mcd's realizes he has no customers left, throws himself out.