Have you ever worked in customer service? The world is full of idiots. Sometimes my head hurts at what basic things people genuinely don't understand. (Like, we can't sell you something we don't have, or that workers are hourly and don't (directly) profit from the items they sale, or that if you don't tell us what you want we don't know (I've seriously had guest just shove money at me and ask "how much?" Well, that depends on what you're getting))