Yeah you'd think in observing that it'd dawn that a larger box is needed. Possible too that they also have a kitten and have multiple boxes and this one tried to use this one. We have three and multiple boxes and one can use one a little smaller but the other two are too big to do so. We ended up ditching the smaller one and got another mega sized one. The smaller one was average size. They could be inept or this could be possible too.