HOW TO RESOLVE ONLINE CONFLICT
1. BUILD TRUST
2. ASK RATHER THAN ASSUMING
3. WHEN ANGRY, PAUSE TO COOL OFF
4. REMEMBER THAT WHAT YOU PUT ON THE INTERNET IS FOREVER.
5. DON'T HARBOR HURT FEELINGS
6. USE YOUR RESOURCES AND FOLLOW UP. HOW TO RESOLVE IN-PERSON CONFLICT
1. HAVE THE ATTITUDE OF "WE ARE IN THIS TOGETHER".
2. FIND MUTUALLY SATISFYING SOLUTIONS TO THE PROBLEM
3. FOLLOW UP ON THE SOLUTION TO SEE IF IT IS STILL WORKING
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