Help me help you! I cannot answer questions without CONTEXT.

WHEN I ASK FOR HELP, WHEN YOU ASK FOR HELP, INCLUDE THE TICKET NUMBER, PROBLEM SUMMARY, AND TROUBLESHOOTING STEPS TAKEN; INCLUDE THE TICKET NUMBER, PROBLEM SUMMARY, AND TROUBLESHOOTING STEPS TAKEN; ...SO YOUR COWORKERS HAVE THE CONTEXT NEEDED TO GIVE YOU A USEFUL ANSWER; ...SO MY COWORKERS HAVE THE CONTEXT NEEDED TO GIVE ME A USEFUL ANSWER; WHEN YOU ASK FOR HELP, INCLUDE THE TICKET NUMBER, PROBLEM SUMMARY, AND TROUBLESHOOTING STEPS TAKEN SO YOUR COWORKERS HAVE THE CONTEXT NEEDED TO GIVE YOU A USEFUL ANSWER! I DON'T HAVE A TICKET YET, BUT DOES ANYBODY KNOW HOW TO...