People also blame mods for not seeing things that they don’t flag, like how are they supposed to delete something if they don’t see it?
I’ve found that if I have a real problem that extends past the streams I control, and stays around for more than a day, site or global mods can be extremely helpful. However they will only help if it’s a serious problem, and not one I can solve myself.
I take screenshots, and make sure I don’t seem aggressive. Never comment first, if the user reacts with insults never stoop to their level, make it clear that you are trying to be reasonable. Don’t get baited into an attack