The Revenge of the Customer

I know as customers your wanting to know what is this about? Tech support has mandatory and very important things they must do in the background the most important of these is actually making sure they are working on the correct account.

So when when you blind them with science and wonder why things went wrong or failed to happen now you know why.

I should ad Tech support is there to answer your questions, but you should be aware of the things going on in the background and should let them get your account pulled up and also go through the mandatory spill every company has them perform. We know your not calling because your happy, but you should probably remember yelling, screaming and taking your frustration out of the people answering the phones will guarantee more problems and that the people your yelling at can't think or perform when they are getting verbally abused and will be inclined to do only the bare minimum verses going above and beyond for the customers who are civil and are able to communicate the issue especially when they know the issue is with the company not the customer.