Dealing with Epic Games be like

THIS IS MY INVOICE FOR A PAYMENT ON THE ACCOUNT; YEP; YEP; THIS IS THE BANK STATEMENT SHOWING THE SAME TRANSACTION; MAKES SENSE TO ME; SO THEN I MUST HAVE MADE THE PAYMENT ON THE ACCOUNT; WE HAVE CAREFULLY COMPARED THE INFORMATION YOU PROVIDED TO THE ACCOUNT INFORMATION WE HAVE AND AREN'T ABLE TO VERIFY YOUR OWNERSHIP OF THIS ACCOUNT. I WOULD LIKE TO HAVE MY ACCOUNT BACK PLEASE