IF SPIRITS WERE TO SET HOUSE RULES FOR THEIR KEEPERS; 1. PLEASE STATE CLEARLY WHAT YOU WANT 2. IF YOU CHANGE YOUR MIND, PLEASE DON'T FORGET TO TELL US 3. YES, WE REALLY CAN HEAR YOU - NO NEED TO SHOUT! 4. DON'T WORRY, WE'RE HERE TO HELP. NO, REALLY, THAT IS WHAT WE'RE HERE FOR 5. NO NEED TO SAY THANK YOU (BUT IT'S FINE IF YOU DO, ACTUALLY)