THE HELPDESK JUST CALLED. SERVICENOW IS DOWN; SOMEBODY BETTER F**KING FIX IT! THEY CAN'T. THEY'RE BUSY ARGUING ABOUT WHETHER IT'S AN INCIDENT OR A PROBLEM. RETARDS! ITIL ISN'T EVEN A REAL THING!!! IT IS WHEN YOUR IT DEPT IS FULL OF POSEURS AND ASSHOLES!
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