ONE OF THE NEW TRAINEES STATED THAT HER AND ANOTHER TRAINEE THOUGHT YOU WERE MEAN AND CRASS. IM JUST SETTING THE EXPECTATIONS OF WHAT THEY WILL SEE AND HEAR WHEN THEY GET ON THE PHONES! DONT DO THAT! YOU WILL SCARE THEM AWAY AND WE ARE ALREADY UNDERSTAFFED! IF THEY THINK THIS IS GOING TO BE SOME KIND OF EASY CAKE WALK JOB THAT THEY DONT HAVE TO DO MUCH AT, THEY DONT NEED TO WORK HERE! YOU ARE MAKING IT IMPOSSIBLE FOR PEOPLE TO WANT TO WORK HERE BECAUSE YOU ARE SCARING THEM AWAY!!!!! ASIDE FROM ONE GUY... HE ACTUALLY SAID YOU WERE THE BEST TRAINER ON THE FLOOR!