ME ALL YEAR; YES I CAN STAY LATE/COME IN ON MY DAY OFF/COME IN EARLY/ITS OK YOU'RE 20 MINS LATE...AT LEAST YOU HAD TIME TO STOP AT TIMS FOR YOUR COFFEE.... SAME CLIENT IN A HUFF; WHAT DO YOU MEAN YOU CAN'T CHANGE MY APPOINTMENT LAST MINUTE THE WEEK BEFORE CHRISTMAS..I GUESS I WILL HAVE TO TAKE MY BUSINESS ELSEWHERE!!!