Ladies and gentleman. My workplace in a nutshell. This is where employees have to fight to maintain an unreasonable 90% customer satisfaction rating. It's so difficult that people had to cheat to keep their jobs.

PUTS EVERY EMPLOYEE ON THE DEPARTMENT FOR LOW CUSTOMER SATISFACTION SURVEYS ON A 60 DAY PERFORMANCE PROBATION PLAN. THREATENS TO FIRE PEOPLE WHO MANIPULATE THE CUSTOMER SATISFACTION SURVEYS BY PREVENTING ANGRY CUSTOMERS FROM GETTING THEM.