I CALLED A GEEK SQUAD AGENT AND TOLD HER ABOUT MY LAPTOP MOUSE (CURSOR) NOT WORKING, SHE SAID BRING IT TO A BEST BUY STORE AND MENTION HER NAME TO A GEEK SQUAD TECHNICIAN AND HE OR SHE WILL CALL TO CONFIRM THAT I SPOKE TO HER ABOUT THE SAME PROBLEM I TALKED TO HER ABOUT AND THEY WILL FIX IT FOR FREE; IT'S NOT ONLY A LIE BUT IT'S A TRAP!