THIS IS BOB; HE WORKS IN AMEX A/C; GOOD PERFORMER-MET EXPECTATIONS LAST 2 CYCLES; MANAGE CRITICAL DELIVERABLES @ONSITE; ON CLIENT NETWORK-MISSED RATING COMMUNICATION TIMELINES; VARIABLE PAYOUT-GETS TO KNOW HIS RATING; RAISES HEAR CASE-TIMELINE OVER-TALKS TO DM; ARGUED-RATING NOT COMMUNICATED IN TIME-HEAR WINDOW CLOSED